Terms & conditions

I GENERAL TERMS
THIS WEBSITE IS OWNED AND OPERATED BY SOIXANTE OÜ (REG. NO: 16029106; ADDRESS: TEDRE 81-47, TALLINN 10616, ESTONIA). ALL PRODUCTS ARE PRODUCED BY SOIXANTE OÜ.
THE CONDITIONS APPLY TO THE LEGAL RELATIONSHIPS THAT ARISE BETWEEN THE CUSTOMER (HENCEFORTH REFERRED TO AS THE CUSTOMER) AND SOIXANTE OÜ (HENCEFORTH REFERRED TO AS THE SELLER) AS THE OWNER OF THE SHOPPING ENVIRONMENT LOCATED ON WWW.PATRICKSOOME.COM
(HENCEFORTH REFERRED TO AS THE ONLINE STORE) WHEN PRODUCTS ARE BOUGHT FROM THE ONLINE STORE. 
IN ADDITION TO THESE CONDITIONS, THE LEGAL RELATIONSHIPS THAT COME IN EFFECT WHEN PRODUCTS ARE BOUGHT FROM THE ONLINE STORE ARE ALSO REGULATED BY THE LEGISLATION OF THE REPUBLIC OF ESTONIA.
UPON MAKING A PURCHASE, THE CUSTOMER ACCEPTS THE TERMS AND CONDITIONS OF THE ONLINE STORE AND IS OBLIGATED TO FOLLOW THEM.

II PRODUCTS
ALL AVAILABLE PRODUCTS DISPLAYED IN THE ONLINE STORE CAN BE ADDED TO CART. PRODUCTS MARKED AS OUT OF STOCK ARE CURRENTLY UNAVAILABLE.
DISPLAYED PRODUCT PHOTOS ARE ILLUSTRATIVE AND MAY DIFFER FROM THE ACTUAL PRODUCT. 
WHEN THE CUSTOMER HAS PAID FOR THE PRODUCT, THE ONLINE STORE WILL SEND A CONFIRMATION TO THE CUSTOMER’S EMAIL ADDRESS.
THE CONTRACT OF SALE BETWEEN THE SELLER AND CUSTOMER ENTERS INTO FORCE AFTER THE PURCHASE PRICE IS TRANSFERRED TO THE SELLER’S BANK ACCOUNT.

III PRICES
THE VALID PRICE IS THE CURRENT PRICE AT THE MOMENT WHEN AN ORDER IS PLACED WITH THE WEBSTORE. THE PRICES OF ARTICLES ARE QUOTED EXCLUDED OF VAT AND ARE DISPLAYED ON THE SITE IN EUROS (€), UNLESS STATED OTHERWISE.
THE PRICES QUOTED IN THE WEBSTORE ARE EXCLUDED OF POSTAGE AND ADMINISTRATION COSTS.
THE SELLER’S PRICES CAN BE CHANGED AT ANY TIME. FOR ANY ORDERS, THE PRICE CHARGED WILL BE THE ONE INDICATED AT THE TIME OF THE PURCHASE, SUBJECT TO AVAILABILITY AT THIS DATE.

IV PAYMENT
THE CUSTOMER CAN PAY FOR THE ORDER SAFELY BY MAKING A BANK TRANSFER IN ACCORDANCE WITH THE ISSUED INVOICE.
THE SELLER DOES NOT HAVE ANY ACCESS TO THE CUSTOMERS BANK OR CREDIT CARD INFORMATION.

V SHIPPING
ALL ITEMS AVAILABLE FOR PURCHASE ON THE ONLINE STORE ARE MADE TO ORDER. THE SELLER DISPATCHES ALL ORDERS AS SOON AS POSSIBLE BUT NOT LATER THAN 15 BUSINESS DAYS.
THE CUSTOMER IS OBLIGATED TO PROVIDE THE NECESSARY AND CORRECT INFORMATION TO COMPLETE THE ORDER. THE SELLER TAKES NO RESPONSIBILITY FOR NOT BEING ABLE TO EXECUTE THE ORDER OR ANY CONSEQUENCES THAT ARISE DUE TO INCORRECT INFORMATION GIVEN BY THE CUSTOMER DURING THE PLACEMENT OF THE ORDER.
IF ANY DETAILS PROVIDED BY THE USER ARE INCORRECT, RESULTING IN A LOST OR DELAYED ORDER, THE SELLER IS NOT LIABLE FOR ANY LOSSES INCURRED BY THE USER. IF ANY DETAILS PROVIDED BY THE USER ARE INCORRECT, RESULTING IN AN ORDER THAT IS RETURNED TO THE SELLER AFTER HAVING BEEN DISPATCHED, THE USER IS LIABLE TO PAY ANY FURTHER SHIPPING COSTS INCURRED.

SHIPPING IN ESTONIA IS THROUGH DPD, OMNIVA OR SMARTPOST TO THE CUSTOMERS CLOSEST PARCEL TERMINAL.
INTERNATIONAL SHIPPING IS THROUGH OMNIVA POSTAL SERVICES. COURIER SHIPPING IS POSSIBLE WHEN REQUESTED. 
FLAT RATE OF SHIPPING IN ESTONIA IS 3€, IN EUROPEAN UNION AND INTERNATIONALLY 15€.

VI RETURNS & REFUNDS
THE CUSTOMER HAS THE RIGHT TO RETURN THEIR ORDERED PRODUCTS WITHIN 14 DAYS STARTING FROM THE MOMENT THEY HAVE RECEIVED THE PACKAGE. PLEASE EMAIL HELLO@PATRICKSOOME.COM WITH YOUR REQUEST, WE WILL THEN ADVISE ON HOW TO PROCEED. RETURNS MUST BE POSTMARKED WITHIN 14 DAYS OF THE DATE YOUR ITEM WAS DELIVERED AND THE CUSTOMER IS RESPONSIBLE FOR ANY ADDITIONAL SHIPPING CHARGES AND CUSTOM FEES. THE SELLER STRONGLY RECOMMENDS THAT YOU SEND YOUR ORDER BACK TO THE SELLER BY INSURED AND TRACKED DELIVERY.
SALE ITEMS AND CUSTOM ORDERS ARE NON-REFUNDABLE. PATRICK SOOME JEWELLERY DOES NOT ACCEPT ANY RETURNS ON EARRINGS DUE TO HYGIENE PROTOCOLS.
PRODUCT MUST BE SENT BACK IN ORIGINAL PACKAGING AND WITH NO MARKS OF WEARING. REFUND WILL BE ISSUED FROM THAT MOMENT ON AND NO LATER THAN 30 DAYS AFTER RECEIVING THE PRODUCT.

VII PRIVACY
IN THE EVENT OF PLACING A WEBSHOP ORDER WE NEED YOUR NAME, E-MAIL ADDRESS, SHIPPING AND BILLING ADDRESS, PHONE NUMBER AND PAYMENT DETAILS SO WE CAN PROCESS YOUR ORDER AND TO KEEP YOU UP TO DATE ON THE ORDER STATUS. THE SELLER COLLECTS AND USES YOUR PERSONAL INFORMATION TO OPERATE ITS WEBSITE(S) AND DELIVER THE SERVICES YOU HAVE REQUESTED. THE SELLER WILL NOT SELL, TRADE OR RENT USERS PERSONAL IDENTIFICATION INFORMATION TO A THIRD PARTY AND WILL ONLY SHARE THIS INFORMATION WITH THIRD PARTIES WHEN IT INVOLVES YOUR ORDER PROCEDURE. THE CUSTOMER'S INFORMATION WILL NOT BE STORED LONGER THAN 30 DAYS AFTER THE PURCHASE IS COMPLETED.

VIII INTELLECTUAL PROPERTY

ALL THE CONTENT AVAILABLE ON THE ONLINE STORE, INCLUDING, BUT NOT LIMITED TO, TEXT, GRAPHICS, LOGOS AND IMAGES (HENCEFORTH REFERRED TO AS THE CONTENT) IS THE PROPERTY OF THE ONLINE STORE AND IS PROTECTED BY ESTONIAN AND INTERNATIONAL COPYRIGHT LAWS. IT IS NOT ALLOWED TO USE, REPRODUCE, DUPLICATE, COPY, SELL, MODIFY, OR OTHERWISE EXPLOIT THE CONTENT IN FULL OR IN PART, FOR ANY PURPOSE WITHOUT LINKING THE ORIGINAL SOURCE.